Analyze billing accounts and resolve customer inquiries with the City of Edmonton’s Waste Services team, with hybrid work eligibility stated. Support accurate waste billing across Edmonton through explicit communication and careful account management.
This Billing Service Representative position serves residential, commercial, and corporate waste accounts. You will create and maintain billing records, investigate property data, reconcile accounts, and explain technical billing information. The work combines customer service, administrative operations, data analysis, and municipal systems.
Key Responsibilities: Create and update waste billing accounts in utility databases
Investigate tax parcels, spatial maps, and development systems
Explain billing concerns and process authorized account adjustments




Resolve property setup discrepancies with internal service partners
Generate reports and maintain bin maintenance records
Requirements: Grade twelve completion with relevant coursework
Three years of directly related billing or administrative experience
Strong data reconciliation and problem-solving abilities
Proficiency with Microsoft Excel and Google Sheets
CIS, GIS mapping, POSSE, or related systems experience
Apply analytical billing, reconciliation, communication, and account management skills supporting Edmonton’s municipal waste services.

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📌 Billing Service Representative Edmonton (Alberta)
🏢 City of Edmonton
📍 Alberta