Support Olympus customers from Richmond Hill in a hybrid Customer Service Sales Representative role focused on order management and communication.
As a Level II representative, you will handle complex order requests while maintaining Level I daily functions. The work includes order entry, confirmations, pricing follow-ups, inquiries, and customer support. You will use Customer Service databases, financial systems, procedures, and applications while meeting established service expectations.
Key Responsibilities: Process order entries and provide accurate order confirmations
Follow up on pricing issues and pending approvals
Manage EDI/GHX orders, credits, and return requests
Provide ETA updates and resolve customer inquiries
Log customer information accurately in service databases
Requirements: One to two years of relevant customer experience
Bilingual English-French speaking, reading, and writing proficiency
Post-secondary degree or diploma
Medium to advanced Microsoft Office skills
Experience with Salesforce Service Cloud, Datasweep, Netsuite, or SAP preferred
Bring bilingual communication, organized order management, and customer service expertise to Olympus's hybrid Richmond Hill team.

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📌 Customer Service Sales Representative (Ontario)
🏢 Olympus
📍 Ontario