Lead exceptional guest experiences for Rocky Mountaineer while managing destination operations, safety, and frontline teams during the 2027 season. This temporary parental-leave assignment covers April through October.
As Guest Experience Manager, you will report to the Senior Manager, Guest Experience and serve as Rocky Mountaineer’s primary on-the-ground leader. You will translate service standards into daily execution while coordinating partners, internal stakeholders, and destination teams. The role combines operational reporting, scheduling, coaching, and process improvement.
Key Responsibilities: Lead daily station and Guest Centre operations
Address guest issues as the accountable onsite decision maker
Coach teams through recruitment, training, scheduling, and performance management
Coordinate train operations,
transfers, and irregular operations
Monitor metrics, KPIs, safety procedures, and operational improvements
Requirements: Five-plus years of operations leadership experience
Bachelor’s degree in Tourism, Hospitality, or equivalent experience
Valid Alberta or British Columbia Class 5 Driver’s License
Proficiency with Microsoft Office tools
Ability to work variable shifts and lift up to 50 pounds
Bring people leadership, operational judgment, and guest experience expertise to Rocky Mountaineer’s destination operations during this seasonal assignment.