Job Summary
Reporting to the Manager, YTZ, the Administrative Coordinator, is the main point of contact for all airport operations team members for administration and payroll.

Duties & Responsibilities

Responsible for all payroll submissions, monitoring, adjustments

Liaise with the payroll department to resolve any payroll discrepancies

Track overtime and time bank

Process and track shift trades and drops

Coordinate leave/vacation requests

Update and monitor attendance tracker, including controllable and non-controllable infractions

Review attendance tracker on a monthly basis and determine if any action is required.

Attendance follow up and scheduling of coaching sessions with supervisor and team member

Tracking progress of employees on modified duties or WSIB claims

Coordinate the schedule for training with learning and development and backfill shifts with a view to managing costs

Review schedule up to 72 hours in advance to ensure adequate resources

Sending out communication to team members about open shifts that require coverage

Maintaining various spreadsheets on a daily basis.

Preparing schedule bids for unionized times in accordance with the CBA, to meet operational demand, while maintaining an operating budget.

Prepare and administer a yearly vacation bid for unionized team members.

Answer queries from team members pertaining to bid lines, vacation time and changes, shift trades, and payroll.

Other duties as assigned

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative:



Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Require a high proficiency in the Google Suites program, Word, Excel, PowerPoint, etc.

Require 1 year of working experience in payroll and applications

Require 1 year of working experience with scheduling

Must be organized, highly capable of multi-tasking

Familiarity with basic Canada Labour Code Schedule Regulations

Duties require skilled verbal and written communication skills and the ability to type 50 wpm

Positive track record of establishing/maintaining positive and cooperative working relationships with others, both internally and externally.

Excellent oral and written communication skills

Ability to problem solve and make decisions to enhance organizational effectiveness

Ability to undertake self-directed tasks

Excellent time management skills

Attention to detail; the capacity to prioritize by assessing situations to determine urgency

Location
Toronto (Billy Bishop Toronto City Airport - YTZ)

Company Description
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves North America, including a coast-to-coast domestic Canadian network, the U.S., Mexico, the Caribbean and Central America. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.

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📌 Coordinator, Airport Operations - Customer Service Toronto (YTZ) (Ontario)
🏢 Porter Airlines
📍 Ontario