About the Opportunity
As a Customer Support Technical Specialist II, you will be responsible for handling inbound customer calls/emails in a fast paced, dynamic call center environment from multiple queues. A Customer Care Representative will normally handle multiple high-volume calls/emails assisting customers with complex questions relating to their payroll questions in a high-volume call center. You will provide consistent quality of customer service and support on Dayforce Powerpay HCM’s products and services.

What You’ll Get to Do:

Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training

Use decision-support computer software programs to respond to common service questions and inquiries

Position entails a high amount of customer interaction over the phone

Ensure that customers understand the resolution and provide on-going education to customers

Listen attentively to customer needs and concerns; demonstrate empathy

Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner

Skills and Experience We Value:





2+ years customer service

Familiarity with computers and telephone etiquette

Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Ability to handle escalated/difficult situations

Active listening skills

Extensive customer service experience

Ability to multitask

Results-oriented drive

Problem-solving skills

Time Management and prioritization

Analytical and Reporting Skills

What Would Make You Really Stand Out:

Domain Knowledge – CA Payroll (desirable – else, to acquire during provided training)

Capacity to work flexible working hours to include Night Shift schedule and day-offs that may be scheduled on weekdays

Willingness to work during Philippine holidays

Very good command of oral and written English

Exhibiting patience and confidence

People/culture sensitivity

Advanced soft skills: exactness, positivity, empathy and common sense

Ability to thrive in a rapid-paced working environment

Be an effective, active and engaged team member

Quality interactions; all day/every day

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📌 Customer Support Technical Specialist II (Ontario)
🏢 Dayforce
📍 Ontario