Support Dayforce Powerpay HCM customers through phone and email, using active listening and problem-solving skills across multiple queues. This role serves a high-volume call center.
As a Customer Support Technical Specialist II, you will address complex payroll questions and provide consistent customer service. You will use decision-support software, computerized data entry systems, and Microsoft Office applications. The position requires accurate documentation, customer education, and confidence handling escalated situations. Training supports learning Canadian payroll domain knowledge when needed.
Key Responsibilities: Handle inbound customer calls and emails from multiple queues
Answer complex payroll questions about Dayforce Powerpay HCM services
Build rapport through courteous, friendly,



qualified greetings
Explain resolutions and provide ongoing customer education
Document actions accurately using computerized data entry systems
Requirements: At least two years of customer service experience
Familiarity with computers and telephone etiquette
Computer literacy in Word, Excel, PowerPoint, and Outlook
Active listening, multitasking, and problem-solving skills
Ability to handle escalated or difficult situations
Apply customer service, payroll support, active listening, and accurate documentation skills with Dayforce Powerpay HCM customers.

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📌 Technical Customer Support Specialist (Ontario)
🏢 Dayforce
📍 Ontario