Support escalated automotive customer concerns at Nissan in Mississauga with bilingual communication, problem-solving, and a hybrid full-time schedule.
As a Bilingual Senior Customer Service Representative, you will assist customers, dealers, representatives, and internal teams. The role focuses on automotive finance customer service, effective communication, policy training, and accurate issue resolution. You will work four days onsite and one day remotely.
Key Responsibilities: Resolve escalated customer and dealer concerns across departments
Support representatives with solutions for customer and dealer issues
Conduct ongoing policy and procedure training sessions
Verify representatives' completed work for detail and accuracy
Monitor correspondence,
workflow, incoming mail, and emails
Requirements: High school diploma required
One to three years' automotive finance customer service experience
Bilingual English and French communication skills
Word, Excel, Outlook, and adaptable computer system skills
Solid organization, time management, multitasking, and communication skills
Bring bilingual service, automotive finance experience, and escalated-issue expertise to Nissan's customer and dealer support operations.