Position Title: Manager Human Resources Metro
Job Requisition ID: 50042
Career Group (ADSP): Administration
Division: Nat - Ressources humaines (80069754)
Department: Human Resources
Work Location: ON - 5559 DUNDAS STREET W
Province: Ontario
The typical salary range for this position is $78 880.00 - $108 460.00 annually. The base salary offered will be determined based on the candidate’s job-related knowledge, skills, education, experience, and internal equity considerations.
This posting is for an existing permanent full time vacancy.
Joining our team has its advantages! Flexible schedule to promote work/life balance
Telecommuting in hybrid mode
Group insurance from the first day
Very competitive pension plan
Generous holiday policy
Personal day
Employee Assistance Program
Company vehicle provided
Free parking
Opportunity for professional development
Short Term Incentive Eligibility
Summary The HR Manager serves as a strategic Business Partner, supporting store operations across a designated geographic district. This role is responsible for delivering expert guidance on human resources and labour relations matters, ensuring alignment with business objectives, legislative requirements, and collective agreement obligations.
Working closely with operational leaders, the HR Manager provides proactive coaching, drives effective people strategies, and supports the resolution of complex employee and labour relations issues.
This role requires extensive travel throughout the GTA and surrounding regions, including Northern and Eastern Ontario, with occasional overnight stays as business needs require.
Specific Responsibilities Business Partnership & Advisory Partner with District Managers and store leadership to understand business needs and deliver tailored HR and labour relations solutions
Provide expert advice and coaching on HR policies, procedures, legislation, and collective agreements
Build strong, trusted relationships with stakeholders to support effective decision-making
Labour Relations & Employee Relations Lead and support grievance management and dispute resolution processes




Act as a key advisor during arbitration and legal proceedings in collaboration with legal counsel
Conduct workplace investigations and address complaints related to policy breaches or legislative matters
Ensure consistent and compliant application of collective agreements and labour practices
Talent & Workforce Management Support store operations in core HR processes, including:
Talent acquisition
Performance management
Succession planning
Onboarding and offboarding
Compensation guidance
Analyze workforce trends and identify opportunities to improve engagement, retention, and performance
Health, Safety & Compliance Partner with Health & Safety teams to support accommodation, modified duties, and return-to-work cases, ensuring compliance with employment legislation and internal policies
Training & Program Support Contribute to the development and delivery of HR and labour relations training programs
Support the execution of HR initiatives and ensure effective implementation at the store level
Ensure accuracy and consistency in HR transactions and processes
Qualifications Post-secondary education in Human Resources, Business, or a related field
3–5 years of progressive HR experience, ideally as an HR Business Partner or Generalist
CHRP/CHRL designation is considered an asset
Experience in a unionized environment, preferably within retail
Knowledge & Skills Strong knowledge of employment legislation, including ESA, Labour Relations Act, Human Rights Code, and Occupational Health & Safety legislation
Proven experience managing grievances, investigations, and complex employee relations matters
Robust influencing and relationship-building skills with the ability to coach leaders at all levels
Excellent analytical, problem-solving, negotiation,



and conflict resolution capabilities
Ability to manage multiple priorities in a fast-paced environment
Demonstrates a high level of professionalism, discretion, and sound judgment when handling confidential matters
Relationships Internal: Store Operations, Payroll, Labour Relations, Health & Safety, Loss Prevention, Legal
External: Customers, union representatives, and regulatory bodies
The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.
Disclosure on Use of Artifical Intelligence in Recruitment: At METRO, we are commited to transparency and fairness in our hiring practices. In compliance with Ontario's Employment Standards Act (Bill 149), we disclose that METRO and certain third-party job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the large volume of applications we receive, ensuring that every candidate's profile is considered promptly and consistently. This technology supports our goal of providing an equitable and streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent Acquisition team or METRO employees.
METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.
We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.
Please note that we will only contact those whose applications are selected.
We respectfully request that agencies do not contact us or send us unsolicited applications.

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📌 Manager Human Resources Metro (Ontario)
🏢 Metro
📍 Ontario