Serve Manulife customers in French and English through a hybrid contact center role focused on calls, email, chat, and accurate support.
As a Bilingual Customer Service Representative, you will support policyholders, agents, and partners across multiple channels. The position requires bilingual communication, robust technical skills, and confident navigation of multiple systems. You will analyze inquiries, resolve concerns, and provide useful information about products, services, and regulations.
Key Responsibilities: Provide exceptional service through inbound calls, email, and chat
Handle high inquiry volumes and deliver proactive solutions
Document interactions accurately using advanced technology and software
Build trust through empathy and emotional intelligence




Collaborate on complex issues with colleagues and departments
Requirements: Verbal and written proficiency in French and English
Experience in a fast-paced customer service environment
Call center experience, especially within financial services, is an asset
Strong technical skills and multiple-system navigation ability
Commitment to collaboration, feedback, and continuous learning
Bring bilingual communication, customer service expertise, and technical confidence to Manulife’s hybrid contact center team.

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📌 Bilingual Customer Service Representative (Quebec City)
🏢 Manulife
📍 Quebec City