Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this position is a 1-year temporary full-time contract opportunity covering a leave of absence.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic priorities by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle.

Responsibilities

The Student Central Officers are the leads within Student Central for all aspects related to email, chat, phone, and Zoom inquiries as well as Western ONECards, transcripts, official letters, and third party form processes. The Student Central Officers are responsible for assisting the Manager, Student Central by supporting and supervising the Student Central student staff , supporting the Student Central Assistants as a key resource, and helping to maintain our training and operational materials.



The Student Central Officers use professional judgement to provide guidance to staff and students in the context of unique and non-standard situations.

Qualifications

Education:

- Undergraduate Degree

Experience:
- 3 years’ of progressive experience in an administrative role providing customer service in a fast-paced environment
- 2 years’ administrative experience in a post-secondary environment preferred
- Previous experience working with PeopleSoft or comparable Higher Education database, Salesforce CRM or comparable CRM preferred
- 1 year of experience supervising or coaching team members preferred

Knowledge, Skills & Abilities:
- Positive, outgoing attitude with genuine customer service orientation with a proven ability and natural inclination to interact with people in a professional, respectful, and diplomatic manner
- Results-oriented with an ability to handle many tasks and maintain a high level of individual and team performance
- Ability to work well under pressure and handle multiple conflicting priorities in a rapid-paced workplace with frequent interruptions
- Strong interpersonal skills, sensitivity to student issues and the ability to exercise judgement appropriately to recognize when taking difficult but necessary positions in emotional circumstances is required
- Demonstrated ability to work independently and achieve results
- Working knowledge of PeopleSoft Higher Education
- Intermediate computer skills in Microsoft Office
- Comfortable with technology and ability to troubleshoot basic technical problems




- Knowledge of the services provided by the Office of the Registrar and a base understanding of the structure of the University environment (programs, faculties, services & requirements)
- Ability to process information with high levels of accuracy
- Ability to work in a manner that is compliant with confidentiality requirements
- Excellent verbal and written communication skills and confidence dealing with a variety of people and situations
- Strong attention to detail and proofreading abilities with an excellent command of the English language
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
- Ability to multi-task and maintain an organized and effective personal work environment
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- During peak times in January and through the summer into September, flexibility to work outside of regular business hours

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Student Central Officer (London)
🏢 Western University
📍 London