Lead customer experience and omni sales at Indigo while guiding service teams, product recommendations, and technology-enabled shopping. Manage the sales floor.
The Customer Experience Manager leads specialty retail operations and store culture. This manager assesses sales performance, analyzes scorecard data, and creates action plans. The position also develops talent, champions Indigo’s service model, and improves frictionless customer journeys.
Key Responsibilities: Manage and motivate teams delivering excellent customer service
Assess sales data and address performance gaps
Lead omni-sales programs and technology use
Execute national and store-level events
Open, close, and manage the sales floor
Requirements: College degree preferred or equivalent job experience
Two to three years’ specialty retail management experience
Availability for evenings, weekends, and holidays
Ability to remain mobile on the sales floor
Ability to lift items up to 40 pounds
Bring retail management, customer advocacy, sales analysis, and team development skills to Indigo’s customer experience leadership.

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📌 Retail Customer Experience Manager (Alberta)
🏢 Indigo
📍 Alberta