Personal lines insurance expertise meets member-focused service at Erie Mutual Insurance in Dunnville, Ontario, working full time permanently in-office. Use OTL or RIBO licensing while supporting policyholders daily.
As a customer-facing insurance qualified, you will assist members with policy inquiries, changes, endorsements, renewals, billing questions, and coverage explanations. The role supports Sales through inbound leads, accurate policy updates, and thoughtful coverage recommendations. You will also help members navigate initial claims-related calls.
Key Responsibilities: Provide service in person, by phone, and in writing
Explain coverage and support policy-related client decisions
Process updates, endorsements, renewals, and billing inquiries accurately




Respond to leads and direct sales and service inquiries
Maintain records, notes, and follow-up activities in company systems
Requirements: Three or more years of personal lines account service experience
Valid OTL or RIBO license, eligible for Erie Mutual sponsorship
Strong written and verbal communication skills
Highly organized, disciplined, and able to manage work independently
Ability to defuse high-tension situations professionally
Apply your personal lines knowledge, licensing, and communication skills to deliver trusted insurance service for Erie Mutual members.

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📌 Personal Lines Insurance Representative (Ontario)
🏢 Erie Mutual Insurance
📍 Ontario