Shape product quality and customer support at Averna Powered bySpherea in Montreal through troubleshooting, testing, and transparent communication. This full-time position follows a hybrid work model.
As Product Quality Customer Support Specialist, you will strengthen product releases and customer experiences. You will partner with product development and engineering, investigate technical issues, and represent customer feedback. Your work spans test design, defect resolution, documentation, and product improvement across the lifecycle.
Key Responsibilities: Reproduce defects and establish root causes with engineering teams
Plan and execute functional, regression, integration, and release validation
Own customer cases from diagnosis through documented resolution
Diagnose issues using logs, databases,



configurations, and test scenarios
Translate recurring feedback into product and documentation improvements
Requirements: Technical degree, diploma, or equivalent practical experience
One to three years supporting applications, databases, and SQL
Knowledge of test design, defect lifecycle, and regression testing
Clear communication for customers, engineers, and leaders
Professional fluency in English and French
Bring technical troubleshooting, quality validation, and customer communication skills to Averna Powered bySpherea’s Montreal support team.

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📌 Product Quality Support Specialist Montreal (Quebec City)
🏢 Averna
📍 Quebec City