LEVEL: Salary

SUPERVISOR: PrincipalEnterprise Architect

RANGE: $65,000.00 -$85,000.00

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GENERAL PURPOSE:
The Desktop & Network Support Analyst providesresponsive, practical technology support for Rogers Foods and Miller Millingemployees and operations. This position is the primary day-to-day contact forhelp desk triage, workstation and peripheral support, account and deviceprovisioning, asset tracking, Microsoft licensing support, and basic Dynamics365 assistance. The position also supports local network connectivity,coordinates vendor support activity, and maintains accurate technicaldocumentation and knowledge articles.

RESPONSIBILITIES:
Help Desk andEnd-User Support

Receive, prioritize, document, and resolvehelp desk requests

Provide Level 1 and Level 2 support forcomputers, mobile devices, printers, scanners, and common business applications

Troubleshoot hardware, software, access,printing, connectivity, and performance issues

Communicate status, next steps, andresolutions clearly to employees

Device Lifecycle,Asset Management, and Licensing

Configure, deploy, recover, and securelyretire computers, mobile devices, peripherals, and accessories

Maintain accurate IT asset, warranty,lifecycle, configuration, and disposal records

Support procurement and coordination ofapproved hardware, software, cellular devices, and technical services

Assist with Microsoft 365 and other softwarelicensing, assignment, reclamation, and usage tracking

Identity, Access,and Employee Lifecycle Support

Complete onboarding, role-change, andoffboarding tasks for accounts, devices, applications, and access permissions





Perform password resets,multifactor-authentication support, session resets, and routine access support

Follow approval, security, andleast-privilege requirements for access changes

Dynamics 365 andBusiness Application Support

Provide routine Dynamics 365 and businessapplication support

Document symptoms, business impact, andtroubleshooting steps before escalation

Coordinate with business-systems staff,Microsoft support, and vendors to resolve assigned issues

Network,Infrastructure, and Site Support

Support workstations, printers, wirelessaccess, network drops, meeting-room technology, and other site equipment

Troubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP,cabling, switching, and Internet connectivity issues

Assist with technology installations, moves,projects, outage response, testing, and verification

Documentation,Security, and Continuous Improvement

Maintain knowledge articles, procedures,configuration records, and support checklists

Follow information-security, access-control,change-management, and data-handling requirements

Report suspected phishing, malware, dataexposure, unauthorized access, or other security events

Recommend practical improvements to reducerecurring issues and improve support processes

Participate in team meetings, training,audits, projects, and cross-training as assigned

Other:





Ability to travel occasionally and workoutside normal hours when required

Aware of critical control points as theyrelate to product liability

Responsible for compliance with Canada LabourOccupational Health and Safety requirements

Follow Valuable Manufacturing Practices whileperforming job duties and tasks

QUALIFICATIONS:
Required:

Diploma, technical training, or equivalentexperience in information technology or a related field

Two or more years of experience in desktop,help desk, network, or systems support

Working knowledge of Windows, Microsoft 365,Active Directory or Entra ID, endpoint tools, and mobile device support

Practical understanding of networkingconcepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching

Experience installing, configuring, andsupporting computers, printers, peripherals, operating systems, and businesssoftware

Experience using a ticketing orservice-management platform

Ability to follow security, approval,confidentiality, and change-control requirements

Clear communication skills and aservice-oriented approach with users at all technical levels

Authorization to work in Canada and meetcompany screening or site-access requirements

Preferred:

Experience with Microsoft Intune, Defender,Azure, SharePoint, Teams, Exchange Online, or PowerShell

Experience supporting Dynamics 365 or anotherERP platform

Experience with Zendesk, remote-supporttools, IT documentation, or asset-management systems

Experience supporting users in manufacturing,warehouse, food production, or operational environments

Microsoft, CompTIA, Cisco, ITIL, or similarcertification or training

Basic scripting or automation experience

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📌 Desktop and Network Support Analyst (British Columbia)
🏢 Rogers Foods
📍 British Columbia