Own seller relationships for RB Global through proactive onboarding, Salesforce insights, and market-facing account management in a remote-compatible role.
The Senior Seller Experience Specialist manages post-contract seller relationships across an assigned market. You lead onboarding, remain the primary contact, and use data to anticipate friction and growth signals. The work supports sellers across RB Global’s marketplace brands, including Ritchie Bros. and IAA.
Key Responsibilities: Lead onboarding calls, expectation-setting, and initial seller goal conversations
Serve as the seller’s lifecycle point of contact
Deliver market briefs and experience updates to sales leadership
Run quarterly reviews using Seller Health Score and Salesforce data




Own escalations and communicate friction insights to internal teams
Requirements: Bachelor’s degree or equivalent qualified experience required
5–7+ years in Customer Success or Account Management
Experience owning accounts or a defined market end-to-end
Salesforce fluency or equivalent customer success tooling
Ability to travel 20–30% for visits and meetings
Apply customer relationship ownership, proactive engagement, and data-led decision-making to strengthen seller retention and growth.

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📌 Senior Seller Experience Specialist (British Columbia)
🏢 Ritchie Bros. Auctioneers
📍 British Columbia