Deliver accurate financial transactions and thoughtful advice as a Customer Experience Associate with TD Canada Trust in Calgary. This 18.75-hour role serves personal and commercial banking customers.
At TD Canada Trust, you will build lasting customer relationships through service transactions, banking information, and tailored solutions. You will understand customer needs, address concerns, and refer customers to appropriate internal partners. The role supports positive branch experiences while following TD procedures, regulations, and its Code of Conduct and Ethics.
Key Responsibilities:
- Process deposits, withdrawals, bill payments, and other financial transactions
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions while completing processes accurately and promptly
- Connect personally with customers about banking solutions and processes
Requirements:
- High School diploma and/or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Solid administration, organization, planning, and time management skills
- Hands-on knowledge of Word, Excel, Outlook, and internet
- Accurate, detail-oriented, initiative-driven communication skills
Bring customer service, transaction accuracy, and banking solution knowledge to TD Canada Trust customers in Calgary.