Who you are

- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred)

- Solid troubleshooting skills and proficiency with CRM tools like Salesforce

- Exceptional communication skills, with a friendly and professional tone
- A passion for technology and delivering outstanding client experiences

- Working Conditions: May occasionally travel to client site for trouble shooting

- Fluent in Chinese and English required

What the job involves

- We are hiring a Technical Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs

- This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system

- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training

- Strategic Success Management: Monitor client health, lead business reviews,



and drive adoption strategies to ensure long-term retention and growth

- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management

- Provide occasional onsite support for escalated issues and solution coordination

- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements

- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value

Advantages

- Medical, dental, and vision insurance

- 401(k)

- 100% employer-paid Short-Term Disability (STD)

- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance

- 100% employer-paid Accidental Death and Dismemberment (AD&D;) Insurance and option for additional employee-paid AD&D; Insurance

- Company holidays

- Birthday off

- Paid Parental Leave
- Flexible Paid Time Off (PTO)

- Employee Assistance Program (EAP)

- Fuel reimbursement

📌 Technical Support Specialist (Toronto)
🏢 Chowbus
📍 Toronto