Position Summary
The LEMS Analyst is responsible for the accurate and timely processing of service tickets, service receipts, and supplier documentation. This role serves as a key liaison between Operations, Supply Chain Management, Accounts Payable, and external vendors to ensure receiving activities comply with company policies, purchasing requirements, and financial controls.

The successful candidate will demonstrate strong attention to detail, a customer-service mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. The role also supports process improvement initiatives, automation opportunities, and reporting activities that enhance operational efficiency and data quality.

Key Responsibilities
Service Ticket Processing & Receiving

Review service tickets and supporting documentation for completeness, accuracy, and compliance with established requirements

Process service receipts and receiving transactions within Maximo and other business systems

Manage ticket processing by validating purchase order information, service dates, approvals, and supporting documentation

Identify discrepancies, missing information, and approval deficiencies before processing transactions

Escalate exceptions, risks, or recurring issues to leadership as required

Maintain accurate records and supporting documentation to ensure a complete audit trail

Vendor & Stakeholder Support





Serve as a primary point of contact for vendors and internal stakeholders regarding service ticket submissions and receiving requirements

Communicate non-compliance issues and provide guidance on corrective actions required for resubmission

Support issue resolution related to receiving, invoices, purchase orders, and supplier documentation while fostering positive working relationships with the teams

Participate in process improvement initiatives focused on efficiency, standardization, and customer experience

Team Collaboration

Contribute to knowledge sharing, procedure updates, and cross-training activities

Support special projects, outages, turnaround activities, and business priorities as assigned

Demonstrate ownership and accountability for assigned tickets from receipt through completion

Provide coverage and support for other team members as needed

Skills & Competencies

Strong attention to detail and commitment to data accuracy

Excellent organizational and time-management skills

Ability to manage multiple priorities in a deadline-driven setting

Effective verbal and written communication skills

Proficient in Microsoft Office applications, particularly Excel

Experience with Maximo, Microsoft Lists, Power BI, Power Automate, or other digital tools is considered an asset

Demonstrated commitment to customer service and continuous improvement

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📌 LEMs Analyst (Saskatchewan)
🏢 Airswift
📍 Saskatchewan