Amazon Connect expertise drives senior contact center support for TD onsite in Toronto, with responsibility for complex incidents and operational solutions.
This senior specialist provides level three technical support across TD’s North American contact centers. The work emphasizes Amazon Connect, Cisco UCCE, VOIP, monitoring, provisioning, and problem management. You will collaborate with Engineering and Delivery groups while supporting contact center infrastructure.
Key Responsibilities: Diagnose and resolve complex hardware and software incidents
Provide level three contact center operational support
Support infrastructure changes and quarterly maintenance windows
Onboard current infrastructure and support requests
Lead tooling discussions and maintain tool platforms
Requirements: Minimum five years of relevant experience
Expert knowledge of Cisco UCCE and VOIP
Experience with IP telephony and contact center support
PowerShell, Python, and REST API coding experience
French and English verbal and written communication skills
Apply senior Amazon Connect, Cisco UCCE, and VOIP support expertise to TD’s Toronto contact center infrastructure.
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📌 Senior Contact Center Support Specialist (Ontario)
🏢 TD Bank Group
📍 Ontario
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