Lead luxury retail service at Harry Rosen Oakridge Park in Vancouver, coaching teams and strengthening in-store and online client experiences.
As Client Experience Leader, you report to the Store Leader and guide Clothing Advisors and Specialists. You will drive sales productivity, client loyalty, and service standards across channels. The position also includes training, coaching, performance assessments, and policy alignment.
Key Responsibilities: Coach Advisors and Specialists to maximize personal sales productivity
Maintain in-store and after-sales service standards
Execute Clientele Development activities and digital sales goals
Hire, train, and assess Clothing Advisors and Specialists
Ensure alignment with operational, protection, and cultural standards
Requirements: Minimum three years of retail leadership experience
Experience managing a store or department
Demonstrated coaching and development success
Robust luxury retail business acumen
Welcoming, inclusive mindset and passion for core values
Apply luxury retail leadership, coaching, and omni-channel expertise to elevate client service at Harry Rosen Oakridge Park.

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📌 Luxury Retail Client Experience Leader (British Columbia)
🏢 BROBSTON GROUP
📍 British Columbia