SENIOR PRODUCT MANAGER (PRODUCER)JOB DESCRIPTIONWe’re looking for a self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath - comfortable with ambiguity and leading with integrity. You’ll manage projects end-to-end, ensuring high-quality delivery within scope, budget, and timelines while proactively identifying risks and opportunities to optimize outcomes. You will act as a trusted advisor by leading design and development teams, communicating complex requirements with clarity, and building strong client relationships that drive long-term growth.RESPONSIBILITIESManage projects for our clients from start to finish, ensuring the highest possible quality is achieved within time and budget constraintsAct as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scopeCreate and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirementsProvide leadership by communicating expectations and feedback across design, development, and external stakeholdersProactively monitor and mitigate project risks by providing solutions and knowing when and how to escalation issuesPlan and run meetings with internal project teams and clientsManage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal teamProactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goalsServe as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.Identify and lead opportunities to expand client relationships, resulting in additional billable work.Communicate complex requirements and project changes to clients with clarity and professionalism,



ensuring alignment on goals and expectations.Work with the Business Development team to scope recent projects and engagements with our clientsOversee project financials to track progress against budget and scopeREQUIREMENTSA strong understanding of project management principlesExperience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency2-3 years of experience working with design and development teamsThe ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilizationOutstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction, and technical requirementsAbility to inspire and understand the interplay between people, processes, and systemsExceptional documentation and note-keeping skillsComfort with some ambiguity and client briefs that sometimes lead to more questions than answersExpert understanding of Shopify, including admin management, theme setup and customizationsSelf-directed and proactive, with the ability to work independently and lead projects with minimal oversightReceptive to feedback and committed to continuous improvement, both personally and within the teamReliable and reassuring partner in collaboration, with a strong focus on team success and client satisfactionBONUS POINTSExperience working with Shopify and/or direct-to-consumer companiesExperience using Asana, Monday, Jira or other project management toolsPrevious experience with data migrations and large-scale website design and build projectsWhy work at PactWe believe in a remote-first work cultureWe foster a culture of excellence, encouraging every team member to bring their best to the tableWe trust in your expertise and provide the autonomy to innovate and excelWe work with inspiring brands that are shaping the future of retail and commerceWe value work-life harmony and offer generous time off, including 3 weeks of PTO and additional time during the holiday seasonCompetitive compensation based on your location and experience#J-18808-Ljbffr

📌 Project Manager (Winnipeg)
🏢 Workwithpact
📍 Winnipeg