Are you passionate about animals and committed to delivering exceptional customer service? We are seeking a compassionate, reliable, and customer-focused Veterinary Receptionist to join our supportive and collaborative team.
At our hospital, we pride ourselves on creating a positive workplace where team members work together to provide outstanding care for both pets and their owners. As a key member of our team, you will help create a welcoming experience for clients while supporting the daily operations of our busy veterinary practice.
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Key Responsibilities
- Welcome clients and patients in a professional and friendly manner
- Perform front desk and administrative duties, including client and patient intake and discharge
- Schedule appointments appropriately based on patient needs and appointment availability
- Deliver exceptional client service in person and over the phone
- Facilitate clear communication between clients and the veterinary care team
- Assist with client education by reinforcing veterinary recommendations, general pet care guidance, and post-treatment instructions
- Maintain accurate medical and client records in accordance with hospital protocols
- Process invoices, payments, daily cash balancing, and reconciliation accurately
- Help maintain a clean, organized, and welcoming clinic workplace
- Support efficient patient flow throughout the hospital
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Qualifications &
Skills
- Previous experience in a veterinary clinic is preferred
- Experience with Avimark or other veterinary practice management software is considered an asset but is not required
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Compassion and patience when interacting with animals and their owners
- Strong attention to detail and commitment to accurate record keeping
- Positive attitude and willingness to contribute to a collaborative team environment
- Ability to work independently while also supporting team goals
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What We Offer
- Comprehensive health coverage
- Wellness Spending Account
- RRSP matching program
- Employee pet care discounts
- Continuing education opportunities
- Scrub allowance
- Flexible scheduling opportunities that support work-life balance
- A supportive team dedicated to professional growth and personal well-being
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Schedule
Part-Time
Approximately 20-30 hours per week
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Apply Today
If you are passionate about animal care and enjoy providing exceptional service in a team-oriented environment, we would love to hear from you.
Please submit your resume and cover letter for consideration.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
📌 Veterinary Receptionist (North Bay)
🏢 Cassells Animal Hospital.
📍 North Bay
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