Overview The RAPS Volunteer & Event Coordinator helps plan and support events while building and managing a reliable volunteer community. This role coordinates all volunteer scheduling and logistics, recruits and onboards volunteers, and helps ensure event activities run smoothly from initial planning through follow-up. The coordinator works with staff, volunteers, and community partners and will represent the organization at events and public gatherings.

Responsibilities

- Develop and manage and the RAPS volunteer program, identifying opportunities for ongoing improvements to volunteer roles, training and onboarding to meet the evolving needs of the organization.

- Coordinate events, in collaboration with the RAPS Development Team, including sourcing and preparing materials and supplies, supporting delivery and setup of event materials, attending events as required (including weekends, as needed), and identifying opportunities for the organization to participate in community events and outreach initiatives.

- Promote volunteering (internally and externally) through recruitment, publicity strategies and campaigns.

- Update posters and literature for the organization to promote volunteering. Ensure the volunteer website page content is up-to-date and cohesive.

- Monitor the RAPS volunteer email and online form entries, respond to any queries.

- Interview volunteers, provide an orientation and ensure they are appropriately matched for the position.

- Ensure there are available shifts (permanent and temporary) for the new volunteers or keep a list of people for future opportunities.

- Ensure there is appropriate support and training for volunteers in all RAPS’ departments.

- Raise staff awareness of the role and function of our volunteers.

- Mentor and assist volunteers when needed, address their concerns and suggestions.

- Monitor, support,



motivate and accredit volunteers and their work.

- Celebrate volunteers by recognizing their contributions and achievements (volunteer of the month, planning volunteer recognition events).

- Set up site visits on occasion for special visitors.

- Keep volunteers informed of changes at RAPS and current events via email and in-house postings.

- Maintain an up-to-date, online volunteer lists as well as input them in the database with a volunteer tag and adding their emergency contact information.

- Maintain the volunteer schedules.

- On a monthly basis, provide a report on the number of volunteers and total number of hours they have volunteered to management.

- Help provide content for social media, particularly as it pertains to volunteer activities.

- Assist with organizational development efforts in raising funds, through fundraisers and other special events.

- Provide volunteers for special fundraisers or events and provide the necessary training for them.

- Work closely with management and the CEO to support organizational priorities, coordinate initiatives, communicate updates, and ensure the effective delivery of volunteer and administrative operations.

Qualifications

- Experience in event coordination, volunteer engagement, community programs, or a related field.

- Demonstrated leadership and project management skills, including the ability to organize multiple tasks and meet deadlines.

- Supervising experience or the ability to guide and support a team of volunteers.

- Strong communication skills,



including public speaking, recruiting, and relationship-building.

- Administrative experience and comfort maintaining accurate records and coordinating schedules.

- Familiarity with marketing, outreach, or promoting events is an asset.

- Ability to collect, organize, and summarize data such as attendance, volunteer participation, and feedback.

- Teaching, training, or facilitation experience is an asset.

- Dependable, adaptable, and attentive to detail, with a commitment to creating positive and inclusive experiences for volunteers and event participants.

Knowledge, Education & Experience:

- Be passionate about animals.

- Be familiar with, and sympathetic to, the goals and mission of the Regional Animal Protection Society.

- Be patient and calm.

- Be attentive to detail.

- Have positive interpersonal and verbal communication skills to attend to visitors.

- Provide exceptional phone communication and customer service.

- Show attention to detail and follow-up.

- Have a positive, constructive attitude.

Judgement, Authority & Decision-making:

- Work as part of a team, or independently when needed.

- Must be willing to work weekends when required for RAPS special events with corresponding days off during the week.

- Work is performed in accordance with established procedures and approved practices.

- Organization of work to accomplish goals is expected.

Interpersonal Skills:

- Active listening, and probe for information to clarify requests.

- Uses tact and discretion when discussing problems and eliciting sensitive or confidential information.

Reporting Structure:

- CEO, Senior Manager

Pay: $45,000.00-$60,000.00 per year

Benefits

- Dental care

- Extended health care

- Life insurance

- On-site parking

- Store discount

- Vision care

Work Location: In person

📌 Volunteer & Event Coordinator (Richmond)
🏢 RAPS Adoption u0026 Education Centre
📍 Richmond