Company: SANY Heavy Machinery Canada Ltd.

Location: Hamilton, Ontario

Department: Service Department

Employment Type: Full-time, Permanent

Position Summary

SANY Heavy Machinery Canada Ltd. is seeking a detail-oriented and organized Warranty & Service Administrator to join our Service team in Hamilton, Ontario.

This role is responsible for supporting the day-to-day administration of warranty claims and service operations, including warranty claim processing, documentation management, payment coordination, purchasing support, and communication with internal departments, dealers, and overseas Business Units.

The ideal candidate will have strong organizational skills, excellent attention to detail, and the ability to manage multiple administrative tasks in a fast-paced environment.

Key Responsibilities

1. Warranty Claims Administration

- Review, process, and submit warranty claims in accordance with company policies and procedures.
- Verify warranty claim information, including service reports, supporting documentation, parts information, and related expenses.
- Coordinate with dealers, service technicians, and internal teams to ensure accurate and timely submission of warranty claims.
- Communicate with overseas Business Units regarding warranty claim reviews, approvals, rejections, and outstanding issues.
- Follow up on claim status and coordinate additional documentation or corrections when required.
- Maintain accurate warranty claim records and assist with warranty-related reporting.

2. Warranty Payment & Parts Coordination

- Assist with tracking warranty claim approvals, reimbursements, and payment status.




- Coordinate with internal teams regarding warranty-related payments and expense records.
- Support the tracking, documentation, and return of warranty parts when required.
- Maintain organized records of warranty claims, returned parts, and supporting documentation.

3. Service Administration & Operational Support

- Provide daily administrative support to the Service and Product Support teams.
- Assist with purchasing service-related supplies, tools, materials, and other operational items.
- Coordinate local purchasing, material pickup, and receiving activities as required.
- Support the processing of supplier invoices, payment requests, and employee expense reimbursements.
- Maintain accurate purchasing, receiving, and payment documentation.
- Assist with service-related administrative tasks and coordination between departments.

4. Communication & Reporting

- Communicate with internal departments, dealers, and overseas Business Units to support warranty and service operations.
- Follow up on outstanding warranty claims, service-related documentation, and administrative requests.
- Prepare and maintain reports, records, and supporting documentation as required.
- Support continuous improvement of warranty administration and service-related processes.

Qualifications & Requirements

- Diploma or bachelor's degree in Business Administration,



Mechanical Engineering, Supply Chain Management, or a related field is preferred.
- Previous experience in warranty administration, service coordination, or general administration is an asset.
- Experience in the heavy equipment, construction machinery, automotive, or related industries is preferred.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Excellent written and verbal communication skills in English.
- Mandarin Chinese proficiency is strongly preferred to support communication with overseas Business Units and internal teams.
- Ability to work independently and collaboratively in a team workplace.
- Strong problem-solving skills and a proactive approach to daily responsibilities.

Why Join SANY Canada? SANY is a global leader in construction and heavy equipment manufacturing, committed to innovation, quality, and customer satisfaction.

At SANY Canada, you will have the opportunity to work in a growing international organization, gain exposure to warranty and service operations, and collaborate with teams across Canada and overseas.

We offer a collaborative working environment, competitive compensation, and opportunities for professional growth and development.

职位类型：全职

薪资： $48,000.00至$51,000.00（每年 ）

通勤/搬迁能力:

- Hamilton, ON L8H 7R8: 稳定通勤，或在开始工作前计划搬家 (必填)

工作语言:
- mandarin (必填)
- English (必填)

Work Location: 现场办公

📌 Warranty & Service Admin - Bilingual (English & Mandarin) (Canada)
🏢 SANY Heavy Machinery Canada
📍 Canada