_ Posting Type _
Remote/Hybrid
_ Job Overview _
The Customer Success Manager is the named outcome owner for a portfolio of Relativity One subscription accounts. This role operates at scale to spark growth, drive transformation, and ensure accounts arrive at renewal with a documented return on investment. Success in this role is defined by impacting KPI movement, operational discipline, and the ability to translate data signals into strategic action.
You Will Drive Adoption and Value Realization Monitor adoption continuously, translating signals into purposeful outreach and intervention
Partner closely with Sales and Adoption Services to design adoption engagements
Run impactful discovery conversations and presentations, connecting customer needs to our offerings and guiding customers on the path to value
Deliver customized onboarding presentations and partner with teams across the business to tailor advanced sessions to customer needs
Build an ROI narrative for each

📌 Customer success manager (Winnipeg)
🏢 Relativity
📍 Winnipeg