RQ00793 - Project Manager/Leader - Senior

Job Information

Term 130 Days

Technology

Number of Positions 1

Work Experience 10+ Years

City Toronto

State/Province Ontario

M4C

Job Description

Qualifications and Experience:

- Minimum seven (7) years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.

- Minimum five (5) years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.

- Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.

- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.

- Proven ability to develop and deliver training materials, user guides, operational procedures, knowledge-

📌 Project Manager/Leader - Senior (Toronto)
🏢 Maarut
📍 Toronto