This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Digital Solutions Specialist based in Canada.

As a Digital Solutions Specialist, you will help dental and orthodontic professionals successfully adopt and integrate innovative digital orthodontic solutions into their practices. You will guide customers through implementation, assess their readiness, and deliver tailored training to ensure they can confidently use new products and workflows. Working closely with clinicians, practice teams, sales representatives, and internal technical experts, you will support customers from initial onboarding through successful activation. You will play a key role in resolving early adoption challenges, improving product utilization, and ensuring a smooth transition to ongoing customer support. This field-based role combines customer education, technical guidance, project coordination, and relationship-building in a dynamic healthcare technology environment. You will also contribute valuable customer insights to improve implementation processes, training resources, and the overall digital experience. If you enjoy empowering professionals through technology, solving practical challenges, and working independently while collaborating with cross-functional teams, this opportunity offers a chance to make a meaningful impact on modern orthodontic care.

Accountabilities

- Customer Readiness and Implementation Planning: Coordinate with commercial teams to receive customer handoffs following a purchasing commitment. Assess each practice's technology, workflows,



staffing, training needs, and readiness for implementation. Develop tailored implementation plans with clear milestones, responsibilities, timelines, and success criteria.
- Product Training and Customer

Education:
Deliver in-person and virtual training, onboarding, and implementation support for digital orthodontic products. Educate orthodontists, general practitioners, clinical staff, treatment coordinators, and other practice personnel on relevant products, systems, and workflows. Translate technical and clinical concepts into explicit, practical instructions adapted to each customer's needs.
- Customer Activation and Initial Product Use: Guide practices through product setup, workflow preparation, and initial use. Support initial case submissions and related activities within the scope of the role, monitor progress against implementation milestones, and proactively address delays or adoption barriers. Confirm that activation requirements have been met before transferring customers to ongoing support teams.
- Workflow Guidance and Issue Resolution: Serve as a regional resource for digital orthodontic products and associated clinical practice workflows. Identify gaps in knowledge, operational challenges, and training needs. Provide first-line product and workflow guidance, coordinate escalations to technical, clinical, quality, or customer support teams, and track outstanding issues until ownership and next steps are clear.
- Cross-Functional Collaboration: Partner with field sales representatives to align implementation activities with customer

📌 Digital Solutions Specialist (Montreal)
🏢 Jobgether
📍 Montreal