Client Location: Toronto, ON (5 days onsite per week): 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model: Skilled Services Engagement - B2 B (Incorporated Entities Only)
Note on Assignment Type
This position is provisionally Onsite , requiring 7.25 hours per calendar day between 8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.
Must-haves:
Development experience with Service Now portals and Customer Service Management (CSM)
Nice to have
Service Now Certified Implementation Specialist - Vulnerability Response (CIS-VR)
Preferred
Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now
Skills:
Experience and Skill Set Requirements
Service Now Development (40%)
Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
Strong understanding of SDLC, Agile/Dev Ops methodologies, testing, deployment, and code management practices.
Ability to design, develop, support, and continuously improve scalable Service Now solutions that meet business and operational requirements.
Service Now Architecture, Strategy & Roadmap (30%)
5+ years of Service Now platform experience, including 3-5 years in solution architecture and platform governance roles.
Demonstrated experience developing Service Now roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.




Strong knowledge of Service Now platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
Ability to translate business requirements into scalable, sustainable, and future-state Service Now solutions.
Knowledge of Service Now AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.
Service Now System Administration (30%)
5+ years of experience administering Service Now in complex enterprise environments.
Experience managing platform upgrades, patching, release management, cloning, security, and instance health.
Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
Experience ensuring platform availability, performance, reliability, and operational excellence.
Certifications Preferred
Service Now Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)
Service Now Certified Technical Architect (CTA) considered a strong asset
ITIL v4 Foundation or higher certification
Accessibility:
At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.

📌 Software developer (Toronto)
🏢 Akkodis
📍 Toronto