Job Description

Coordinator, Employee Service CentreCorporate Services-Human Resources

Status: (3) Contract Full Time up to 6 months

Hiring Range: $75,696 - $85,159 per annum

Work Mode: Hybrid* see below for more details about this work mode.Location: 7120 Hurontario Street, Mississauga, ONHours of work: 35 hours per weekwith occasional extended hours during peak periods.

Peel Region is seeking a Coordinator to provide expert support on pay, benefits, onboarding, HR policies, and OMERS through the ServiceNow platform.

With a strong customer service orientation, the Coordinator ensures effective communication and timely responses to meet service level agreements (SLAs), while maintaining compliance with policies, collective agreements, and legislative requirements.

Key Responsibilities:

Employee Service Centre Support

- Serve as the primary point of contact for employee inquiries regarding pay, benefits, onboarding, HR policies, programs, and OMERS.
- Respond to employee questions via ServiceNow, ensuring accurate and timely communication.
- Analyze and provide guidance to employees, managers, and HR associates on payroll and HRMS-related issues.
- Process and maintain accurate HRMS employee transactions, including recent hires, transfers, leaves, retirements, terminations, and benefits changes.
- Administer biweekly processes, ensuring compliance with policies, collective agreements, and CRA regulations.
- Verify data accuracy on employee pay lines, including acting premiums, retroactive payments, and deductions.
- Process Records of Employment (ROEs), garnishments, and union dues.
- Contribute to the development,



organization, and upkeep of knowledge articles within the Employee Service Centre knowledge base to enhance self-service capabilities.
- Assist in the review and improvement of forms to optimize workflows and streamline processes within the Employee Service Centre and SAP.

Benefits & OMERS Administration

- Enroll employees in OMERS and benefit plans while maintaining up-to-date knowledge of plan policies.
- Process benefits-related changes, such as marital status updates, beneficiary changes, and arrears calculations.
- Coordinate with Accounts Receivable for benefit deductions during employee absences.

Reporting & Documentation

- Prepare and analyze biweekly and monthly reports and remittances.
- Maintain accurate electronic employee records and assist in updating procedure manuals and user guides.
- Respond to requests for payroll and HR-related information from internal and external stakeholders, including Service Canada and CRA.

Customer Service & Continuous Improvement

- Deliver exceptional customer service, ensuring inquiries are resolved professionally and within SLAs.
- Collaborate with HR teams to identify and address trends, issues, or process improvements.




- Provide basic navigation instructions for HRMS and ServiceNow to clients and employees.

Qualifications:

Education & Experience

- Post‑secondary education in Human Resources, Business Administration, Accounting, or a related field.
- Minimum of 3 years of experience processing employee payroll and HR transactional data.
- Experience with HR technology systems, particularly SAP and ServiceNow.

Skills & Knowledge

- Experience in creating and maintaining knowledge base content and identifying opportunities for form and workflow improvements.
- Prior experience utilizing ticket management systems, with familiarity in ServiceNow being a plus.
- Strong understanding of payroll administration, HR policies, and collective agreements.
- Knowledge of CRA regulations, OMERS administration, and the Employment Standards Act.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Demonstrated analytical and problem‑solving skills with attention to detail.
- Effective verbal and written communication skills to engage with diverse audiences.

Competencies

- Strong organizational and time management skills to manage multiple priorities in a fast‑paced environment.
- Interpersonal and customer service skills to maintain effective relationships with employees and stakeholders.
- Ability to work independently and as part of a collaborative team.
- High level of professionalism, confidentiality, and diplomacy.

Perks That Make Work Fun (and Your Life Easier)

At Peel Region, we believe in taking care of you . Here’s what you’ll e

📌 Coordinator, Employee Service Centre (Mississauga)
🏢 Region of Peel
📍 Mississauga