Job Description:
Pacific Life is seeking an experienced and visionary Assistant Vice President, Ops. Technology Transformation Lead to drive CMD’s Operations Transformation. This is a multi-year transformation and modernization initiative focused on digitization, automation, and AI enablement across CMD Operations.
This role will lead the technical strategy, architecture, and execution of Operations Transformation workstreams, partnering closely with business leaders in a “two-in-a-box” model to deliver measurable business outcomes.
This role will be located onsite in one of our office locations, preferably in Newport Beach, CA.
Key Responsibilities
Strategic Leadership
Define and evolve the technical vision for Operations Transformation aligned with enterprise architecture and business priorities.
Co-lead cross-functional workstreams with business counterparts, ensuring shared OKRs and outcome ownership.
Champion modernization by decoupling legacy systems and adopting next-gen platforms and AI capabilities.
Delivery & Execution
Lead dedicated engineering teams across Operations Transformation workstreams including FAST, IVR, Gen AI, and automation.
Oversee execution roadmaps, PI planning, and delivery metrics using agile and Dev Ops practices.
Ensure tight integration with BAU technology teams while maintaining focus on transformation goals.
Architecture & Design
Own architectural decisions across Operations Transformation platforms, ensuring scalability, modularity, and reuse.
Guide the development of orchestration layers, self-service portals, and unified processing workflows.
Talent & Team Development
Build and mentor high-performing technology teams, including internal staff and contractors.
Support upskilling initiatives such as Gen AI Academy and agile/Dev Ops training.




Collaborate with HR and L&D; on strategic workforce planning and role definition.
Qualifications
10+ years of experience in technology leadership roles, preferably in life and annuity insurance.
Proven success in leading large-scale transformation programs with measurable outcomes.
Deep expertise in enterprise architecture, cloud platforms, AI/ML, and automation.
Strong understanding of agile delivery models, Dev Sec Ops, and product-centric operating models.
Exceptional communication and stakeholder management skills.
Experience in managing hybrid teams and vendor partnerships.
Preferred Attributes
Strategic thinker with a bias for action and continuous improvement.
Comfortable navigating ambiguity and driving clarity in complex environments.
Passionate about talent development and building inclusive, high-performing teams.
Be at the forefront of technology transformation, shaping the future of our enterprise and driving meaningful change. If you are a visionary leader with a passion for innovation and operational excellence, we invite you to apply.
Base salary range: $210,000-$ 260,000
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Advantages Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement

📌 Avp, operations technology transformation lead (Winnipeg)
🏢 Pacific Life Insurance
📍 Winnipeg