Lead campaign and end-to-end journey design at CIBC in a hybrid Toronto arrangement, using people leadership and client experience expertise.

As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will provide coaching, functional expertise, and consistent practices for impactful campaigns and seamless journeys. Your work spans products, channels, and partner teams.

Key Responsibilities:

- Build and develop a high-performing campaign journey design team
- Coach team members and establish consistent delivery practices
- Identify opportunities to simplify client and user experiences
- Lead knowledge sharing and continuous improvement across Chapters




- Support Squad outcomes and Quarterly Business Review processes

Requirements:

- Experience leading a team in a people leadership capacity
- Experience managing end-to-end client journeys and delivering change
- Critical thinking skills for complex, ambiguous situations
- Structured, analytical, and process-driven problem-solving approach
- Commitment to compliance, controls, and organizational risk management

Bring campaign design, journey expertise, coaching, and client-first leadership to CIBC’s Savings, Investments & Advice team.

📌 Campaign Journey Design Chapter Lead (Toronto)
🏢 CIBC
📍 Toronto