COMPANY DESCRIPTION

Klondike Cold Storage is a third-party logistics company that receives, stores, and loads frozen and refrigerated products for our customers. From farm to fork, we believe that every meal tells a story, and that story begins with the dedicated individuals who work tirelessly to produce, package, and transport food. Our role is to bridge that gap. We provide our clients with a range of reliable storage options, coupled with warm, friendly service that goes above and beyond.

Our vision is to lead state of the art cold storage solutions across Canada and beyond. Our mission is to have cold buildings, and warm hearts.

JOB PURPOSE

The Operations Manager is responsible for overseeing and managing warehouse operations at the assigned facility, ensuring the efficient handling, storage, and movement of goods in temperature-controlled environments. This role combines day-to-day operational management with strategic oversight to optimize processes, improve productivity, control costs, and maintain high standards of customer service.

The Operations Manager ensures compliance with applicable safety regulations, employment standards, and operational best practices while fostering a productive, accountable, and motivated team. Reporting directly to the Director of Operations, this role plays a key part in achieving operational targets, meeting customer expectations, and supporting the company's continued growth.

Employment Type: Full-time, Permanent

Schedule: Monday to Friday, 40 hours per week

Location: On-site – Surrey & Langley, BC

Salary Range: $90,000–$110,000 annually, commensurate with experience and qualifications

REQUIRMENTS

- Degree or diploma in Business Administration,



Supply Chain Management, Logistics, Operations Management, or a related field; an equivalent combination of education and relevant experience will also be considered.
- Minimum of five years of progressive warehouse or logistics operations experience, including at least three years in a leadership or management role.
- Experience managing warehouse teams and coordinating multi-shift operations; experience in third-party logistics (3PL), cold storage, or temperature-controlled environments is preferred.
- Strong understanding of warehouse operations, inventory control, shipping and receiving, labour planning, and operational performance metrics.
- Demonstrated leadership skills, including employee development, performance management, conflict resolution, and team engagement.
- Knowledge of applicable employment standards, workplace health and safety requirements, food safety practices, and cold storage procedures.
- Experience with warehouse management systems (WMS), inventory management software, and operational reporting tools.
- Strong analytical, organizational, communication, and problem-solving skills.
- Ability to manage competing priorities, make sound operational decisions, and implement practical solutions in a quick-paced environment.




- Customer-focused approach with the ability to build effective relationships with employees, customers, and internal stakeholders.

DUTIES & RESPONSIBILITIES

1. Warehouse Operations

- Oversee daily warehouse operations, including shipping, receiving, inventory control, order fulfilment, and storage of frozen and refrigerated products.
- Ensure products are handled, stored, and shipped in accordance with customer specifications, temperature requirements, and established procedures.
- Coordinate resources and workflows to support efficient warehouse operations.
- Review warehouse layouts, processes, and procedures to improve productivity, accuracy, and space utilization.

2. Leadership & Employee Development

- Lead, coach, and develop warehouse supervisors and employees to support a productive, accountable, and engaged workforce.
- Oversee recruitment, onboarding, training, staffing levels, scheduling, and workforce planning in collaboration with Human Resources and relevant departments.
- Address employee performance concerns and workplace conflicts in a timely, fair, and consistent manner.
- Support employee development, succession planning, and continuous improvement initiatives.

3. Operational Performance & Cost Management

- Establish, monitor, and report on key performance indicators (KPIs), including productivity, inventory accuracy, order accuracy, shipping performance, and labour efficiency.
- Monitor labour and operating costs, manage resources within approved budgets, and identify opportunities for cost savings.
- Evaluate operational performance and implement process improvements to enhance efficiency and service delivery.
- Prepare operational report

📌 Operations Manager (Surrey)
🏢 Klondike Cold Storage
📍 Surrey