Customer education and support expertise power this Bridgit role, combining responsive troubleshooting with scalable digital learning for customers.

As Customer Education Manager, you will connect customers with Bridgit’s product through support, enablement content, and knowledge management. You will manage education systems, coordinate releases, and build self-serve experiences. Success requires project management, technical troubleshooting, clear communication, and cross-functional collaboration.

Key Responsibilities:

- Develop help articles, video walkthroughs, and customer-facing learning assets
- Maintain roadmaps and knowledge bases aligned with product releases
- Manage Pylon support queues and investigate customer issues
- Coordinate resolution with engineering and communicate customer updates




- Partner with Marketing on customer education communications and campaigns

Requirements:

- Three-plus years in customer education, training, teaching, or adjacent roles
- Familiarity with APIs, login architecture, and network error review
- Robust project management and technical communication skills
- Experience collaborating with subject matter experts on content
- Acute attention to grammar, aesthetics, and consistency

Bring customer support, content creation, and product knowledge to strengthen Bridgit’s self-serve customer education experience.

📌 Customer Education and Support Manager (Canada)
🏢 Bridgit
📍 Canada