Lead pensions client support across Surrey and WFH, combining people leadership with strong stakeholder management in a hybrid schedule.
As Pensions Servicing Senior Manager, you will manage five specialists supporting new and existing clients, internal stakeholders, and third parties. Your DB or DC pensions background will guide daily planning, problem solving, and service oversight. The team supports new business acquisitions, retention, client visits, and pitches.
Key Responsibilities:
- Allocate resources and manage daily workloads
- Maintain service levels and positive client experiences
- Lead goals, reviews, and performance management
- Design workflows supporting controls and MI reporting
- Support strategic change, risk reduction, and efficiency
Requirements:
- Very robust people management experience
- Very strong stakeholder management experience
- Background in DB or DC pensions
- Experience overseeing client and third party requests
- Ability to support wider business strategy implementation
Apply your pensions expertise, stakeholder leadership, and service management skills across a five-person Client Support Team.