Support Quebec City users onsite with bilingual French and English expertise across Windows, Microsoft 365, and Active Directory. Resolve technical issues while maintaining reliable user experiences.

Wintsec Technologies seeks a Level 2 IT Support Technician for multi-tier support. You will assist remote and onsite users, including Quebec-based French-speaking users. The work combines networking, endpoint support, business applications, ServiceNow, and explicit technical documentation.

Key Responsibilities:

- Resolve escalated tickets, calls, chats, and emails
- Provide French-language Level 1 phone support
- Support VIP users during scheduled after-hours rotations
- Troubleshoot VPN, DNS, DHCP, and Wi-Fi issues
- Perform root cause analysis and preventative fixes

Requirements:

- Three or more years of Level 1–2 IT support experience
- Fluent spoken and written French and English
- Experience with Windows, Microsoft 365, and Active Directory
- Knowledge of IP, DNS, DHCP, and VPN fundamentals
- Strong communication, documentation, and customer service skills

Apply your bilingual support, networking, and Microsoft expertise to serve Wintsec Technologies users onsite in Quebec City.

📌 Bilingual Level 2 IT Support Technician (Quebec City)
🏢 Wintsec Technologies
📍 Quebec City