Analyze recovery performance and oversee collection strategies as a Specialist with Direct Energy in Calgary, Alberta. Support EOP and third-party portfolios.

The EOP and 3rd Party Collections Specialist executes strategy oversight, portfolio analysis, audit support, compliance monitoring, and continuous improvement. You will assess vendor activity, recovery trends, operational controls, and regulatory alignment. The position partners with internal teams and external vendors to identify opportunities and recommend actions supporting portfolio outcomes.

Key Responsibilities:

- Oversee approved strategies across EOP and agency portfolios
- Analyze contact rates, recovery rates, productivity, and portfolio trends
- Provide variance analysis and recommendations for business reviews




- Monitor policy, regulatory, contractual, and process adherence
- Recommend allocation, strategy, and process improvements

Requirements:

- High school diploma or equivalent
- Two to five years of relevant experience
- Understanding of collection strategies and recovery metrics
- Solid analytical, reporting, and problem-solving skills
- Experience supporting audits, compliance, or recovery analysis

Apply collections strategy, recovery analysis, vendor oversight, and operational controls to support Direct Energy portfolios in Calgary.

📌 Collections Portfolio Oversight Specialist (Edmonton)
🏢 NRG
📍 Edmonton