Own strategic enterprise accounts at STAN AI in North York, using customer success expertise and AI solutions knowledge to build lasting loyalty.
As a Senior Customer Success Manager, you will lead the end-to-end post-sales journey for high-touch enterprise customers. You will advise clients, address individual needs, and translate feedback into product improvements. Your work will support account growth, churn management, and Customer Success processes as STAN scales.
Key Responsibilities:
- Manage an assigned portfolio of growing high-touch enterprise accounts
- Build trusted relationships as an AI Solutions advisor
- Resolve conflicts and provide timely customer solutions
- Identify growth opportunities across assigned business accounts
- Track targets aligned with company and Customer Success objectives
Requirements:
- Experience in technical consulting, implementation, customer service, or client success
- Hands-on selling experience and excellent customer service ability
- Knowledge of CRM software, project management, and CS platforms
- Experience scaling Account Management programs within a startup
- Excellent communication, negotiation, and objection handling skills
Bring enterprise account management, AI advisory, and customer success expertise to STAN’s growing property management solutions.
📌 Senior Enterprise Customer Success Manager (Toronto)
🏢 STAN
📍 Toronto