Work

Location:
Toronto, Ontario, CanadaHours:37.5Line of Business:TD GeneralPay Details:115,600
- 163,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
The Senior Manager, Pension Risk Transfer Administration and Client Experience Management is responsible for establishing and overseeing the operational delivery model for the Pension Risk Transfer business, with particular focus on the on-boarding and servicing of new pension clients and their pensioners, client data management, third-party administrator oversight and governance, contract negotiation support, and end-to-end operational and risk controls. This is a senior manager role that requires a hands-on operator who can build a new function and team, collaborate with and govern external partners and ensure a high-quality client and annuitant experience.

Key Responsibilities
Design and implement the administration and operating model for the Pension Risk Transfer (PRT) business, including roles, processes, controls, service standards,



and governance routinesOwn ongoing day-to-day oversight of third-party administrators and other external vendors supporting onboarding, administration, data management, customer servicing, pension calculations, and payrollLead contractual negotiations with third-party pension/PRT administrator including establishing service level frameworks /vendor scorecards, defining issue escalation processes, and facilitating management reporting to monitor service, risk, and client outcomesStand up internal PRT processes to complement third-party administrator's workflows including pensioner data ingestion and reconciliation, proof of life audits, and AML/FCRM governance .
Collaborate with internal partners across Procurement, Legal, Pricing, Distribution, Risk, Compliance, Finance and business leaders to ensure smooth end-to-end delivery.
Support maintenance of annuity contract language, administrative requirements, process documentation, and change control in partnership with Legal and product stakeholdersEnsure operating processes comply with regulatory, audit, privacy, recordkeeping, and internal risk management expectationsIdentify operational improvement opportunities and leverage AI/technology to drive efficiencyQualifications /

Experience:
Bachelor’s degree in Business, Operations, Finance, Law, Actuarial Science, or a related field.7+ years of experience in pension or group annuities administration, retirement operations.




Strong experience managing third-party vendors and service providers, including service governance, SLAs, issue management, and performance oversight.
Experience supporting or leading contract negotiation, operational due diligence, and implementation of outsourced services.
Robust understanding of defined benefit pension administration, onboarding/transition processes, operational risk/control frameworks and pension plan member life cycle and associated operational activities at different stages.
Ability to work through ambiguity and build processes in a new business environment.
Success Profile:Highly organized and execution-orientedStrong vendor management and governance mindsetConfident handling contract and operational detailStrong risk and control disciplinePragmatic problem solverExcellent stakeholder management and influencing capabilityWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and

📌 Senior Manager, Pension Risk Transfers Administration and Client Experience Management (Toronto)
🏢 TD Bank Group
📍 Toronto