Client Safety Program Lead, Permanent Full time (Manufacturing)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can't be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Base Salary: $70,000- $100,000 (commensurate with experience)

VHA Home HealthCare (VHA) is committed to delivering the highest quality care to our clients and families.

“Client and Family-Centred Care is an approach to care that focuses on the whole person as a unique individual and not just on their illness or disease. It allows for health care providers to come to know and understand the person's life story, experience of health, the role of family in the person's life, and the role they may play in supporting the person to achieve health” – Registered Nurses of Ontario, 2015.

Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership and stewardship for VHA's Client Safety Program. Grounded in client/patient safety science, systems thinking,



and high-reliability principles, the role leads a proactive, evidence-informed approach to preventing harm and supporting safe, high-quality care and services to our clients in the home healthcare sector.

The Client Safety Program Lead develops, implements, evaluates and continuously improves client safety frameworks, programs, policies and practices at VHA. Working closely with operational leaders, professional practice teams and other stakeholders, the role brings client/patient safety principles into everyday practice, supports learning from safety events, and helps build VHA's capacity for sustainable safety improvement.

This role works across the organization to client safety priorities with VHA's strategic direction, regulatory requirements and Accreditation Canada standards, while fostering a culture of transparency, accountability, learning and continuous improvement. #LI-PI1 #INVHACorp

Key Areas of Accountability:

VHA's Client Safety Program Lead will be required to do the following tasks, but not limited to:

- Lead VHA's Client Safety Program; including the development, implementation, evaluation and continuous improvement to achieve quality and safety outcomes.
- Establish organizational client safety priorities, goals, indicators and short and long-term work plans that align with strategic objectives, Accreditation standards, and best practice.




- Monitor emerging client safety trends, evidence and leading practices.
- Provide expert consultation, guidance and influence across the organization regarding client safety.
- Provide leadership to client safety governance structures, including chairing VHA's Client Safety Committee.
- Champion a positive culture of client safety that promotes transparency, accountability, learning and continuous improvement.
- Coordinate and maintain organizational readiness related to Accreditation Canada's Required Safety Practices (RSPs).
- Monitor organizational compliance and provide leadership, communication and guidance to departments, leaders, and teams regarding accreditation-related safety expectations.
- Provide oversight and leadership for organization client safety incident reporting, review, analysis and follow-up processes.
- Lead critical/significant client safety incident analysis reviews, including root cause analysis and VHA's incident decision tree to identify contributing factors and opportunities for system-level improvement.
- Develop and maintain organizational approach to client safety measurement, monitoring, and reporting.
- Establish, monitor and analyze client safety indicators, trends and outcomes.
- Apply quality improvement methodologies and the rapid cycle improvement model (plan-do-study-act) to identify and advance change ideas to improve client safety.
- Apply change management principles to facilitate adoption and sustainability of client-safety related change initiatives.

Required Qualifications:

- Master's degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent re

📌 Client Safety Program Lead, Permanent Full-Time (Canada)
🏢 Canadian Inclusion
📍 Canada