Support internal users across Microsoft 365, Linux, VPN, and business applications as an IS Product Support Specialist II. Troubleshoot access and system issues.

This experienced support position provides Level 1 and Level 2 assistance for internal information systems and business applications. You will investigate incidents, manage access, support onboarding, maintain documentation, and communicate with technical and non-technical users. The work includes Windows and Linux administration, monitoring, and operational maintenance.

Key Responsibilities:

- Provide Level 1 and Level 2 technical support
- Troubleshoot applications, authentication, VPN, and connectivity
- Support onboarding, offboarding, and role changes




- Maintain incident records and knowledge-base documentation
- Coordinate incident resolution with teams and vendors

Requirements:

- Minimum five years of relevant support or operations experience
- Microsoft 365 support experience
- Comfort with Linux systems and command-line tools
- Understanding of permissions, authentication, and access management
- Solid troubleshooting, communication, and documentation skills

Apply your Microsoft 365, Linux, troubleshooting, and access-management experience to dependable internal technology support and operations.

📌 IT Support Specialist Linux Microsoft 365 (Windsor)
🏢 Russell A. Farrow
📍 Windsor