Director of Operations

Hotel Grand Pacific has an exciting opportunity available. We are seeking an experienced and strategic Director of Operations to lead and oversee the daily functions of our organization. This pivotal leadership role requires a dynamic individual capable of driving process improvements, fostering business development, and ensuring operational excellence. Proudly affiliated with Preferred Hotels & Resorts, we are a full-service hotel located on Victoria’s beautiful inner harbour in the heart of the tourism zone. Our independent hotel is home to the stunning Victoria Athletic Club and the gorgeous Fathom Restaurant and Lounge.

Department :

A&G; / Administration

Reports To :

General Manager

Work Areas :

Operational Departments of hotel: Food & Beverage Division, Rooms Division (excluding Revenue/Reservations), Maintenance & Engineering, Victoria Athletic Club

Purpose

The Director of Operations serves as the General Manager's strategic partner and is responsible for the day-to-day leadership, coordination, and performance of all hotel operations.

This role provides direct oversight of Food & Beverage, Rooms, Housekeeping, Engineering/POMEC, Recreation, and associated operating departments to ensure exceptional guest experiences, robust financial performance, operational excellence, and a highly engaged workforce.

The Director of Operations is expected to be a highly visible leader who drives a culture of service excellence, accountability, collaboration, and continuous improvement. Particular emphasis is placed on Food & Beverage leadership, revenue growth, guest satisfaction, product quality, and operational efficiency across all areas of the hotel.





The Director of Operations assumes overall operational responsibility in the absence of the General Manager and actively supports the execution of the hotel's strategic, financial, and capital objectives.

Salary range:

$100-$130K annual

Areas of Responsibility

Operations

1. Lead the daily operation of all hotel departments to ensure exceptional guest service, product quality, and operational consistency.
2. Provide strategic and operational leadership to Food & Beverage outlets, banquets, catering, culinary, rooms operations, housekeeping, engineering, recreation, and guest services.
3. Partner closely with department leaders to establish and execute departmental goals, initiatives, and business plans.
4. Actively monitor guest satisfaction metrics, online reputation scores, guest feedback, and service recovery efforts.
5. Ensure operating procedures, brand standards, safety requirements, and service standards are consistently executed.
6. Drive continuous improvement initiatives that enhance the guest experience while improving operational efficiency.
7. Lead daily operational meetings and ensure effective communication and coordination between departments.
8. Oversee duty management functions and ensure appropriate leadership coverage throughout the hotel.
9. Respond to significant guest concerns, operational challenges,



and emergency situations as required.
10. Maintain a highly visible presence throughout the property and foster strong relationships with guests, team members, ownership representatives, and community partners.

Food & Beverage Leadership

1. Provide strategic oversight and leadership for all Food & Beverage operations, including restaurant, lounge, catering, banquet operations, and culinary services.
2. Partner with the Executive Chef and Food & Beverage leadership team to enhance outlet performance, guest satisfaction, menu innovation, and profitability.
3. Support the ongoing evolution of restaurant concepts, programming, promotions, beverage offerings, and special events.
4. Ensure exceptional food quality, service standards, cleanliness, presentation, and operational execution across all venues.
5. Monitor outlet performance through revenue, labour, cost-of-sales, profitability, guest feedback, and operational metrics.
6. Identify opportunities to increase capture rates, average checks, banquet revenues, and overall Food & Beverage contribution.
7. Support the property's position as a leading hospitality and culinary destination within the market.

Financial Management

1. Participate in the development and execution of annual operating budgets, forecasts, business plans, and strategic initiatives.
2. Drive departmental accountability for revenues, profitability, labour productivity, and expense management.
3. Analyze operating results and identify opportunities to improve profitability and operational effectiveness.
4. Review labour scheduling practices and staffing models to maximize productivity while maintaining service

📌 Director of Operations (Victoria)
🏢 Hotel Grand Pacific
📍 Victoria