Own customer retention, satisfaction, and growth at AMZ Prep while managing 3PL accounts through communication, analysis, and service leadership.

As Customer Success Manager, you will manage an assigned customer portfolio after launch. You will connect customers with Operations, IT, and Finance while translating requirements into deliverables. The role focuses on service excellence, SLA commitments, complex solutions, and partnership growth.

Key Responsibilities:

- Manage retention, satisfaction, and growth across assigned customer accounts
- Coordinate customers and internal Operations, IT, and Finance teams
- Translate requirements into deliverables and monitor SLA commitments
- Lead business reviews with insights and actionable recommendations




- Identify account growth opportunities with leadership

Requirements:

- Experience in customer success, account management, or customer experience
- Ability to manage competing priorities and complex service requirements
- Solid communication, relationship-building, and stakeholder management skills
- Analytical, organized, independent, and solutions-focused approach
- Experience auditing invoices and managing accounts receivable

Bring customer relationship management, operational coordination, and data-informed problem solving to AMZ Prep’s growing 3PL portfolio.

📌 Customer Success Manager 3PL Accounts (Toronto)
🏢 AMZ Prep
📍 Toronto