- In this role you make the platform visible and dependable. You'll build the OpenTelemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend
- When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts
- Instrumentation: Build OpenTelemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt
- Observability Integration: Connect AgentCore Observability and CloudWatch with the client's existing observability tools (e.g., Datadog, Splunk, Grafana)
- Tracing: Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source
- SLOs and Alerting: Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy
- Cost Monitoring: Track token usage and compute spend by team, agent and setting, with dashboards, budgets and alerts for unexpected spikes
- Incident Readiness: Write runbooks, support incident response and run post-incident reviews that lead to real fixes

- Scripting and coding skills in Python, Go or TypeScript
- Clear communication and able to turn data into decisions for technical and non-technical audiences




- Experience building cost visibility and FinOps reporting on AWS (Cost Explorer, CUR, tagging strategies)
- Experience with Amazon CloudWatch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar)
- Hands-on experience with OpenTelemetry (SDKs, collectors, exporters) and distributed tracing
- 6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience
- Experience defining and running SLOs, error budgets and alerting strategies
- Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals
- Familiarity with LLM observability tools (e.g., Langfuse, Arize, LangSmith) or AgentCore Observability
- Prior experience and connections in the Life Sciences industry is preferred
- You have prior experience in consulting
- You want to know what's happening in a system before a user tells you
- You work well inside a client team and build trust quickly
- You treat cost as a reliability concern, not an afterthought
- You build alerts people trust and dashboards people actually open
- Experience in pharma, life sciences or another regulated industry
- Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources
- You stay calm in incidents and focus on learning afterward

📌 Platform Reliability Engineer (Montreal)
🏢 Appnovation
📍 Montreal