Manulife’s National Rehabilitation Centre of Excellence is seeking an Associate Manager with strong people leadership, relationship‑building expertise, and demonstrated rehabilitation and disability management experience. As a remote team, we welcome qualified candidates from across Canada.

Responsibilities

Leadership and People Development

- Lead, coach, mentor, and develop a high‑performing remote team of rehabilitation specialists with functional and vocational expertise.
- Build specialist capability through regular case consultation, quality‑focused feedback, knowledge sharing, and targeted development planning.
- Support sound professional judgment, clear documentation, effective communication, and timely decision‑making in complex or sensitive situations.
- Foster an inclusive, collaborative, and engaged team culture aligned with Manulife’s values.
- Identify, develop, and retain talent, and recognize performance and contributions.

Rehabilitation Practice Leadership and Quality

- Provide practice leadership and consultation on complex rehabilitation and disability cases, including functional, workplace, and vocational barriers to recovery and return to work.
- Coach specialists in developing, monitoring, and adjusting individualized, goal‑oriented rehabilitation plans that are aligned with functional abilities, job demands, medical information, and sustainable return‑to‑work or job‑resolution goals.
- Guide functional rehabilitation approaches, including assessment of treatment needs, coordination with providers, evaluation of progress, and development of creative return‑to‑work solutions.
- Guide vocational rehabilitation approaches, including vocational assessment, transferable skills analysis,



occupational research, career planning, retraining, job development, and job‑search strategies.
- Promote appropriate interpretation and application of rehabilitation industry standards, disability insurance principles, medical terminology, job demands, and regional labour‑market information.
- Review rehabilitation strategies and files for quality, clarity, appropriate rationale, measurable goals, cost effectiveness, and alignment with best practices.
- Support specialists in communicating difficult or complex information with professionalism, compassion, and appropriate boundaries.

Operational Excellence

- Oversee workflow, caseload distribution, productivity, and service delivery to meet service standards and client expectations.
- Use data and quality insights to identify trends, manage risk, prioritize work, and improve rehabilitation and return-to-work outcomes.
- Support effective vendor and budget management by coaching specialists to select appropriate, timely, and cost‑effective services and programs.
- Promote consistent documentation, timely follow‑up, and effective collaboration across functional and vocational rehabilitation services.
- Address escalated case, service, or operational issues and support appropriate resolution.

Client and Stakeholder Management

- Build and maintain strong relationships with plan members,



plan sponsors, treatment and service providers, internal disability partners, and external clients.
- Partner with case managers, disability specialists, mental health specialists, and other stakeholders to support coordinated rehabilitation and return-to-work solutions.
- Participate in client meetings, presentations, and service discussions, translating rehabilitation concepts, strategies, and outcomes into clear business and client‑focused language.
- Ensure consistent, professional, and responsive client experience across team interactions.

Strategy and Continuous Improvement

- Contribute rehabilitation expertise to national priorities, service design, and the evolution of functional and vocational rehabilitation practices.
- Identify opportunities to improve processes, tools, referral pathways, quality standards, and specialist capability.
- Support the implementation and adoption of evidence‑informed rehabilitation and disability management practices.
- Promote innovation, collaboration, and continuous learning across the National Rehabilitation Centre of Excellence.

Qualifications

- Post‑secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a health, rehabilitation, vocational rehabilitation, disability management, or related field, or equivalent relevant experience.
- Demonstrated experience in rehabilitation, disability management, or group insurance, with direct experience supporting complex rehabilitation and return-to-work planning.
- Solid understanding of functional rehabilitation principles, including functional abilities, job demands, treatment planning, recovery barriers, and sustain

📌 Associate Manager, Rehabilitation (Toronto)
🏢 Manulife
📍 Toronto