Lead TransLink’s brand marketing and customer experience strategy through enterprise leadership, strategic direction, and hybrid work within British Columbia. Shape programs that strengthen reputation and customer outcomes.

As Director, you will guide brand, marketing, customer experience, and ridership development across TransLink and its operating companies. You will advise senior leaders, develop strategies, and advance customer-centric standards. The work connects customer insights, integrated campaigns, service design, and sustainable ridership growth.

Key Responsibilities:

- Lead enterprise brand, marketing, customer experience, and ridership strategies
- Direct integrated campaigns, creative teams, and customer-facing programs
- Oversee Customer Experience Action Plan and Voice of Customer program
- Provide executive recommendations,



reports, and Board presentations
- Lead budgets, contracts, partnerships, and multidisciplinary teams

Requirements:

- Degree in business, marketing, or communications
- Nine years progressively responsible relevant experience
- Expert marketing, brand management, communications, and behavioral insights knowledge
- Advanced customer strategy, analytical, decision-making, and business acumen
- Advanced leadership and team-building skills

Bring enterprise brand leadership, customer experience expertise, and ridership development skills to TransLink’s transportation objectives across Metro Vancouver.

📌 Director Brand Marketing Customer Experience (Vancouver)
🏢 TransLink
📍 Vancouver