Customer Success Associate in Toronto, using software knowledge and empathy to support foodservice and retail merchants across North America.

At Nōwn, this customer-facing role helps merchants succeed with Nōwn POS. You will solve client challenges, communicate clearly, and champion customer needs across sales, marketing, operations, and product development. The work includes onboarding, troubleshooting, and improving client experiences.

Key Responsibilities:

- Resolve customer questions, issues, and challenges centrally
- Investigate technical issues and coordinate satisfactory solutions
- Onboard and implement Nōwn POS for new clients
- Gather feedback and collaborate with product designers
- Build automation and streamline customer success resolutions

Requirements:

- At least one year of SaaS software experience
- Basic software and hardware troubleshooting knowledge
- Solid written and oral communication skills
- Empathy, emotional intelligence, and problem-solving ability
- Experience triaging requests and managing competing priorities

Bring SaaS experience, technical troubleshooting, and empathetic communication to help Nōwn merchants achieve lasting customer success.

📌 Customer Success Associate SaaS (Toronto)
🏢 Lucova
📍 Toronto