Salary

The salary range for this position is CAD $38.88 - $55.89 / hour

Job Summary

As a Senior Business Analyst within the Mobility Technologies and Services portfolio, you will bring strong business analysis, technical consulting, stakeholder engagement, and problem-solving skills to help design and improve mobility services that support Fraser Health providers, clinicians, and staff.

Working across business, technical, operational, and vendor teams, you will play a key role in translating complex business needs into clear requirements, processes, workflows, and solutions that support successful delivery and continuous improvement.

As a Senior Business Analyst, you would demonstrate:

- Initiative and robust communication skills when working with stakeholders, vendors, technical teams, and leadership.
- The ability to lead requirements-gathering sessions and facilitate discussions across diverse stakeholder groups.
- Strong analytical and critical-thinking skills, with the ability to understand complex business problems and translate them into practical solutions.
- The ability to work independently while also being a collaborative team player who is passionate about technology and healthcare.
- Strong documentation skills with attention to detail, traceability, and stakeholder needs.
- The ability to manage competing priorities and take ownership of work from requirements discovery through testing and implementation.

Build on your experience as you:

- Lead requirements gathering and analysis through stakeholder interviews, workshops, discovery sessions, current-state assessments, and reviews of existing business processes.
- Develop clear and comprehensive Business Requirements Documents (BRDs),



Functional Requirements Documents (FRDs), business and functional requirements, use cases, user stories, acceptance criteria, and requirements traceability documentation.
- Create current-state and future-state process flows, Microsoft Visio diagrams, workflows, cross-functional swimlane diagrams, process maps, and service workflows to document business and technology processes and identify improvement opportunities.
- Perform gap analyses between current-state and future-state processes, identifying business, technical, operational, and service impacts.
- Conduct data analysis and data mapping, including documenting source-to-target relationships, business rules, data dependencies, field mappings, and validation requirements to support system integrations and solution changes.
- Translate business requirements into clearly defined functional requirements and work with technical teams, solution architects, vendors, and stakeholders to ensure proposed solutions align with business objectives.
- Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, expected results, and requirements traceability to validate solutions against approved business and functional requirements.
- Coordinate and support System Integration Testing (SIT), User Acceptance Testing (UAT), defect management, test-result documentation, and business sign-off,



working with stakeholders and technical teams to resolve issues identified during testing.

- Support the identification, documentation, design, implementation, and continuous improvement of Managed Mobility Services, including service and solution assessments, business case development, implementation planning, and project lifecycle activities.
- Work with vendors and service providers to define and document business and operational requirements, workflows, service expectations, reporting requirements, operational metrics, financial processes, and asset-management processes.
- Analyse operational and performance information related to device lifecycle, service delivery, incident support, total cost of ownership, subscriber billing, spares, disposal, recycling, and asset management to identify trends and improvement opportunities.
- Support project and service-delivery activities by identifying dependencies, risks, issues, assumptions, decisions, business impacts, and change requirements, and ensuring they are clearly documented and communicated.
- Facilitate workshops and working sessions and act as a key liaison among business stakeholders, technical teams, vendors, project teams, and leadership throughout the solution lifecycle.
- Support the Portfolio Manager and team by providing senior-level business analysis expertise, mentoring, knowledge sharing, and guidance on business analysis practices and deliverables.

Here is what we would like you to have:

- Bachelor's degree in Health Information Science, Computer Science, Software Engineering, Business Administration, or a related field.
- Five (5) years of recent

📌 Senior Business Analyst (Surrey)
🏢 Fraser Health Authority
📍 Surrey