Do you thrive on details and get all warm and fuzzy inside when systems are running smoothly and efficiently? If so, Head Office is looking for you

Earls Kitchen + Bar is hiring an Operations Systems Specialist to join our Technology team. The person best suited for this role has a keen eye for detail and technical experience – supporting menu rollouts, POS configuration, and restaurant systems for 70+ stores requires a high level of multitasking and efficiency. This is a crucial role, as you will be responsible for a large part of our guest experience.

Please note: This role has an on-call rotation once every 3 or 4 weeks per month, when you will be on-call after work hours for the whole week to support with mission-critical issues.

Role Responsibilities

- Contribute to the ongoing research, analysis, and benchmarking of Operations Systems within the external marketplace with a mindset of continuous improvement.
- Champion continuous learning and sharing - specifically contribute to the ongoing development of the team by ensuring documentation for relevant systems and processes is current.
- Support, lead, and execute cross-functional Operations and Technology-driven projects related to the systems the Operations System team supports, including:
- Assisting in the creation of business cases for new initiatives, including cross-functional input from stakeholders
- Helping in the creation of requirements based on creating business value
- Aiding in ongoing stakeholder communication
- Identifying project risks and mitigation strategies
- Serve as the Quick Service Restaurant (QSR) specialist within the Operations Systems team, overseeing and optimizing Back-of-House (BOH) systems across all store locations.




- Oversee the store payment platform operations, leading continuous optimization initiatives, feature rollouts, and software updates to enhance transaction efficiency and security.
- Support and coordinate Operations Systems deployment, testing, and go-live readiness for New Store Openings (NSOs) and major store renovations.
- Plan, coordinate, and execute hardware upgrade initiatives across store locations, ensuring minimal operational downtime and compatibility with core systems.
- Triage and respond to tickets to support our Operations team and monitor and hold teams accountable to our Service Level Agreement targets.
- Act as an escalation point for Operations Systems Coordinators and fellow Technology team members, leveraging expertise and judgment to resolve tickets.
- Provide off-hours support as required.
- Support new restaurant openings across North America remotely and in-person as needed.

Qualifications

- 3+ years of progressive experience within restaurant operations, IT support, or system administration.
- Hands-on experience and technical proficiency with core enterprise restaurant systems, including POS platforms (Simphony), Kitchen Display Systems (QSR), Inventory Management (CrunchTime), and 3rd-party delivery integrations.
- Fluid knowledge and comfort around technology fundamentals,



with proficient skills in Google applications and Microsoft Office (Word, Excel, and PowerPoint).
- Demonstrated leadership in creating, standardizing, and maintaining system documentation, SOPs, and team training materials.
- Proficient across Windows, macOS, Android, local network troubleshooting, and productivity platforms (Google Workspace, Microsoft 365).
- Excellent organization and analytical skills with the ability to manage multiple priorities in a fast-paced setting and deal with challenging issues.
- Strong written and verbal communication skills.
- Quick learner who enjoys new challenges and is coachable and open to direction.
- Self-interest in keeping abreast of technology and industry best practices
- A degree or diploma in Information Systems, or a related field, is an asset.

Bonus Points

- A sense of humour.
- A serious passion for food - we like to eat around here (sometimes wine is involved).
- Open to personal development and growth.
- The drive to succeed and the passion to be a part of Earls growth.
- Big team player – able to be both a leader and also support those around them.

What We Offer

- Competitive annual salary ranging from $60,000 to $65,000, commensurate with experience and qualifications, complemented by all the perks and benefits below. Individual pay is based on job-related skills, relevant experience, education and/or training, and internal equity.
- Comprehensive health care benefits effective from your first day
- A healthy lifestyle spending account to support you in living your best life
- Employee Assistance Program
- Earls 50% disco

📌 Operations Systems Specialist (Vancouver)
🏢 Earls
📍 Vancouver