Production application support at CIBC demands incident management, troubleshooting, and transparent partnerships with business and technology teams. Support critical services across enterprise environments.

As a Production Application Support Consultant, you investigate operational issues, prioritize risk, and drive resolution with application owners. You assess system changes, coordinate implementations, and support policies, procedures, and standards. The work centers on client satisfaction, service continuity, and reliable application operations.

Key Responsibilities:

- Investigate operational issues and prioritize severity, risk, and business needs
- Manage incidents and partner with application owners to drive resolution
- Assess impacts from planned system changes and projects




- Coordinate or execute implementation plans meeting standards
- Monitor services and recommend solutions for recurring problems

Requirements:

- Experience supporting internal applications and enterprise middleware
- Unix or Linux administration and scripting experience
- Windows administration and PowerShell experience
- Experience with enterprise incident and change management
- Availability for rotational 24/7 production support

Apply application operations, incident management, and troubleshooting expertise to support CIBC services and client satisfaction.

📌 Production Application Support Consultant (Toronto)
🏢 CIBC
📍 Toronto