Lead customer care operations at Leon’s with strong organization and communication skills. Support after-sales service across phone, email, and in-person interactions.

As Assistant Customer Care Manager, you will support the main office and after-sales service department. The work combines customer service, administration, leadership, and problem-solving. You will help protect order accuracy, personal information, payments, and service expectations while supporting associates.

Key Responsibilities:

- Support daily main office and after-sales service operations
- Resolve customer concerns and escalated issues professionally
- Coordinate parts, repairs, returns, and damaged products
- Support associate training, coaching, scheduling, and development




- Act as department contact during manager absences

Requirements:

- Supervisory customer service or administration experience
- Robust leadership, communication, interpersonal, and problem-solving skills
- Ability to train, coach, and develop associates
- Excellent organization and time-management abilities
- Computer and office application proficiency

Bring leadership, customer service, organization, and sound judgment to Leon’s customer care operations and after-sales service department.

📌 Assistant Customer Care Manager Retail (Edmonton)
🏢 Leon's Furniture
📍 Edmonton